Part One The Front Office
Unit1 Room Reservations
Unit2 At the Reception Desk
Unit3 The Bellboy
Unit4 The Cashier
Unit5 At the Business Center
Unit6 Changing the room
Part Two The Housekeeping Department
Unit1 Making up the Room
Unit2 Laundry Service
Unit3 Wake-up Call Service &Special Service
Unit4 Miscellaneous Service
Part Three Food and Beverage Department
Unit1 Chinese Restaurant
Unit2 Western Restaurant
Unit3 Coffee Shop
Unit4 Dealing with Complaints
Part Four Shopping and Entertaining Services
Unit1 At the Shopping Arcade
Unit2 At the Arts and Crafts Counter
Unit3 Recreation Center
Unit4 Hair Dressing
Unit5 Sports
Unit6 Entertainment Activities
Appendix
Key to Exercises
参考书目